How are Rosa Rims different than other sunglasses?

Rosa Rims' chic sunglasses made from the finest materials in Italy have an innovative chain system so that you never lose, drop or scratch your sunglasses again. The iconic chains attach securely to your sunglasses with a unique toggle system and are so cute they also double as jewelry.

Where can I purchase Rosa Rims?

As of now, Rosa Rims are distributed exclusively from our site. We are excited to partner with select retails in the future and if there's somewhere we should be, let us know at info@rosarims.com

Can I buy a different chain?

Yes, while your sunglasses come with the iconic paperclip chain we also have other chains that you will fall in love with and can purchase separately from our accessories page.

Can I use these chains with other sunglasses or glasses?

Yes, 100% you can use the chains to keep any and all glasses secure. Eye glass chain ends are sold online at Etsy or Amazon. Best used with our proprietary system.

Where are these sunglasses made?

The sunglasses are handcrafted in Italy by true artisans who pay attention to every detail.

What are the frames made of?

Our frames are crafted from the finest Mazzucchelli acetate, blending stunning aesthetics with a luxurious feel. This exceptional material is not only strong and durable but also eco-conscious—biodegradable, recyclable, and designed with a lower carbon footprint than traditional plastics. Beauty, comfort, and sustainability? Rosa delivers it all.

Free ground shipping (domestic orders):

We offer complimentary ground shipping for all domestic orders.

Order Cancellation:

Once an order has been processed, we cannot guarantee cancellation. Please contact us for more information incase a mistake has been made.

Shipping Schedule:

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Unexpected Delays:

Unforeseen and uncontrollable delays, such as those caused by weather or holidays, will not result in a refund of the shipping cost.

Order Availability:

Delivery is contingent on item availability. Pre-ordered items will be dispatched upon arrival. Please refer to the product page for the intended ship date.

Please feel free to contact us at info@rosarims.com for any further questions or additional information. Your satisfactions remains our top priority.

All orders are shipped with an accompanied tracking number.

Delivery Duties & Taxes:

Please note, that international orders maybe be subject to additional duties and taxes imposed by the destination country's customs department. Rosa Rims is not responsible for these fees or delays, as they are determined by each country's tax authorities.

Order Cancellation:

Once an order has been processed, we cannot guarantee cancellation. Please contact us for more information incase a mistake has been made.

Should you have any questions or require further information prior to making a purchase, feel free to contact us at info@rosarims.com.

Please take note of our returns policy:

Please submit return requests within 14 calendar days of delivery. Requests made outside this window will not be eligible.

International Sales:

International sales are considered final. However, please email us and we can accommodate an exchange.

Can I exchange my order?

The fastest way to ensure you get what you want is to return the item you have within the return timeframe, and once the return is accepted, make a separate purchase for the new item.

Return Request Process:

Email us at info@rosarims.com to request a complimentary shipping label.

Return Condition:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All protective materials, original box, and delivery package, along with accessories and documents, must be included.

Signs of Wear or Alteration:

We cannot accept returns if the product exhibits signs of wear, use, or has been altered from its original condition.

Packaging Instructions:

Please securely seal your return with the original shipping box whenever possible. If unavailable. ensure the return box is well-padded to prevent transit damage.

Timely Returns:

Ensure your return reaches us within 14 days of the delivery date to be accepted for a refund. If not, the return will not be processed.

Refund Confirmation:

You will receive an email confirmation once the refund has been issued.

Please do not hesitate to reach out for and questions or concerns at info@rosarims.com.

Here's what you can expect:

Efficient Processing:

Your refund will be processed with care and efficiency within 3-5 business days after we received your product back in our warehouse.

Quality Checks:

Your item will undergo a detailed quality control process to ensure it meets our highest standards.

Refund Confirmation:

Once the returned product passes our inspection and shows no signs of wear, a refund will be initiated. You will receive an email confirming the refund, sent to the email address on file.

Payment Method:

Your refund will be issued to the original form of payment used for the purchase, ensuring a seamless process.

Refund schedule:

Please allow 7-10 business days for the refund to show in your account. This timeframe is in place to ensure accuracy and security.

Rosa Rims ensures that each of our products adheres to the highest standard of quality and has passed all necessary technical and aesthetic checks.

Our warranty guarantees that should any part of your frame or other collectible be found defective in either material or manufacture, it will be repaired or replaced at no cost within on year of the delivery date. If you reside in the EU, our warranty is honoured for two years from the date of delivery, but this does not preclude applicable law. It is important to note that this warranty does not cover purchases made through unauthorized retailers or third-party sellers.

If your product is declared defective by our team and meets our one-year warranty criteria from date of delivery, we offer the following solutions to the customer or recipient:

1. Rosa Rims send you the same product subject to availability; or, Rosa Rims may propose an exchange for another item of equivalent or higher value, in which case the initial price will be deducted, and, if applicable, you will be required to pay only the difference.
2. If the product is deemed defective within the original return window and guidelines, Rosa Rims will offer a refund back to the original form of payment captured in our system.

We require the original receipt for ALL products requesting a replacement or repair. Additionally, our warranty does not cover scratched lenses due to normal wear and tear or damage caused by mishandling, accidents, or unauthorized repair or alteration. It is important to understand that items damaged due to wear and tear and not considered defective.

Please contact us at info@rosarims.com with any questions or concerns

We hold our frames to the highest standard of quality. Repairs are subject to warrantied frames only. Please note our repair policy:

Limited Replacement:

Due to the nature of our frames, we have a finite supply of replacement parts per frame. While we cannot guarantee exact matches, we are committed to preserving the original design. We will do our best to offer an exact match for your repair.

Initiating a Repair:

If the frame was purchased directly from Rosarims.com kindly send an email to info@rosarims.com to begin your request.

Warranty Repairs:

For all warranty repairs, we require the original purchase receipt for validation.

As of now, Rosa Rims are distributed exclusively from our site. We are excited to partner with select retailers in the future and if there's somewhere we should be, let us know at info@rosarims.com